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Let me tell you, my online shopping experience here was a total nightmare, and I want this review to serve as a major warning. I spent a good amount of time designing what I thought would be the perfect custom hat, only to have the entire process fall apart after checkout. The moment I finally opened the box, all I could think was: "I received the wrong custom item and the website tracking was useless." That level of logistical failure and lack of communication, despite the high prices, is unacceptable. I felt compelled to leave this review and immediately seek out customer service for an explanation regarding this unacceptable mix-up and poor fulfillment process.
Customer: I am extremely upset. I just received my custom order and it’s completely wrong. The color isn't right, and the tracking information you provided was useless for two weeks!
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